Refund and Cancellation Policy

Last Updated: January 2026

This Refund and Cancellation Policy outlines the terms applicable to all services provided by :contentReference[oaicite:0]{index=0} through our website bangalore.urbanwaypackersandmovers.com or via phone, WhatsApp, or email.

1. Booking Cancellation Policy

Customers may cancel their booking subject to the following conditions:

• Cancellations made 24 hours or more before the scheduled service date are eligible for a refund.
• Cancellations made within 24 hours of the scheduled service may attract cancellation charges.
• Same-day cancellations or non-availability of the customer at pickup time may result in no refund.

2. Cancellation Charges

• Administrative or inspection charges may be deducted.
• Advance booking amount may be partially or fully forfeited depending on service stage.
• Charges incurred for packing material, labor deployment, or vehicle arrangement are non-refundable.

3. Refund Eligibility

Refunds are applicable only under the following circumstances:

• Service cancelled within the allowed cancellation window.
• Service could not be provided due to operational reasons solely attributable to us.
• Duplicate or excess payment made by the customer.

4. Non-Refundable Scenarios

• Customer unavailability at pickup or delivery location.
• Incorrect address or contact details provided by the customer.
• Delays due to traffic, weather, strikes, or government restrictions.
• Change of plan after packing or vehicle dispatch.

5. Refund Process

Approved refunds will be processed using the original mode of payment.

• Refund processing time: 7–10 working days.
• Bank or payment gateway delays are beyond our control.

6. Rescheduling Policy

• Rescheduling requests must be made at least 24 hours in advance.
• Rescheduling is subject to availability.
• Additional charges may apply if service scope changes.

7. Force Majeure

No refunds shall be applicable for delays or cancellations caused by events beyond reasonable control, including natural disasters, accidents, strikes, lockdowns, or government actions.

8. Dispute Resolution

Any disputes regarding refunds or cancellations shall be handled amicably. If unresolved, the matter shall be subject to the jurisdiction of courts in Bangalore, Karnataka.

9. Policy Modifications

We reserve the right to modify this Refund and Cancellation Policy at any time without prior notice. The updated policy will be effective immediately upon posting on the website.

10. Contact Information

Urban Way Packers and Movers – Bangalore
Website: https://bangalore.urbanwaypackersandmovers.com
Phone: +91 63633 33285
Email: support@urbanwaypackersandmovers.com